Receiving Systems

Do any of these apply to you:

• Current receiving system out of warranty?
• Incomplete and dropped calls?
• Difficulty replacing older or “antiquated” equipment?
• Wondering how you are going to replace hundreds of handhelds?
• Concerns about an outdated delivery system?

In many companies the Receiving System is in fact one of the most important parts of their business! Almost all orders come through the receiving system;

What happens if there is a problem with yours? Is it still supported by the manufacturer? Do you have 24 x 7 support (problems don’t always wait until business hours) do you have any backups or redundancies in place?

Does a receiving system that allows multiple protocols and the “phased” rollout of new handhelds sound like something your company would be interested in knowing more about?

Our receiving system allows for the following protocols:

• Acoustic
• FTP / HTTP
• Email
• GPRS (via FTP)

By allowing multiple protocols you are able to replace your handhelds at whatever rate works for you.

Additional System Capabilities

Validation of Orders

• Duplicate Order detection
• Customer / Store number validation
• Validation of discontinued, invalid or unauthorized items
• Automatically put orders on hold for credit limitations
• Minimum order requirement check

Email alerts and reporting

• Automatic Notification of new orders, on hold orders, and flagged orders
• Alerts for customers who are approaching their cutoff
• Email notification on order status to customers
• Built in report writer

Redundancy and Scalability

• Commercial grade server with redundant power supplies and RAID storage
• Runs on Windows 2003 server and SQL 2005
• Multiple Systems can be setup in a mirrored format for failover and increased capacity
• Offsite backup and failover available

Additional Features

• Rack Mountable 202 modem option
• Help meet IT Compliance requirements such as Sarbanes Oxley
• FTP only version available

System Support

Maintenance

• Standard depot maintenance which provides next day delivery of systems in case of failure
• Maintenance plans include all hardware and software
• Spare parts kits available

Support

• WEBsupport system access provided for customers on maintenance plans
• Create tickets online as well as via phone or email
• 24 X 7 support
• Request systems changes using WEBsupport system